Summary The panel appears non-fucntional and is displaying the error Write to Cache Folder. Why am I seeing this error? There is an issue with the cache folder on your local hard drive.  This error can be triggered by multiple factors such as: The cache folder itself is not writable and therefore the panel is unable […]

Summary You are trying to render an AR Mockup but are presented with Failed to open Mask Document instead. Why am I seeing this error? Each AR Mockup contains 168 photos representing different views.  Each of these 168 photos has a companion mask channel which is stored alongside the source photo. The mask channel is responsible for […]

Summary You are trying to render an AR Mockup but are presented with Failed to open SRC Document instead. Why am I seeing this error? The source photo for this AR Mockup was not found in the cache folder on your local drive.  This error can be triggered by multiple factors such as: The source photo […]

Summary You are attempting to export a Spinnable player and were greeted with the error HTML Output Folder Not Empty. Why am I seeing this error? Whenever an AR Mockup is rendered as a spinnable player the panel exports all the rendered images and html files to a folder on your Desktop.  This folder has the […]

Summary STEP 2 was clicked with the expectation that a rendered product would be generated. Why am I seeing this error? Whenever STEP 2 is clicked the panel verifies that a valid template is available.  Since each mockup requires a template with very specific dimensions, STEP 2 fails when no compatible template is found. Here are […]